Dedicated Operations Team
A dedicated professional to run recurring backend work, with industry preparation, management, and experienced colleagues in the same office.
Explore operations support ↗People. Process. Visibility.
For the businesses behind properties.THE BACKEND BEHIND
PROPERTY BUSINESSES.
People, processes, and content built around property operations. Nine to Five Pros brings dedicated in office teams, operational systems, SOP development, and content support together under one roof.
Book a discovery call about what your business needs.
One request, followed through · illustrative example
Loose cabinet door reported. Request logged.received
Photos and access details collected from the resident.checked
Vendor confirms tomorrow’s 10–12 arrival window.scheduled
Resident confirms access. Visit and follow-up added to the schedule.confirmed
- Property Management
- HOA Management
- Facilities
- Vendor Coordination
- Trades and Field Service
One backend. Three ways to support it.
The right support starts with what’s getting stuck.
Sometimes you need another pair of capable hands. Sometimes the process needs fixing first. Sometimes good work is happening and nobody outside your inbox knows about it.
Operations & SOP Build
One-time projects that turn unclear workflows into usable operating procedures, with responsibilities, decision rules, and handoffs built around your business.
Explore process support ↗Content Office
Bring the expertise and raw material. Choose production support or a managed content operation to turn it into consistent, useful visibility.
Explore content support ↗Start with the capability you need. Need people, process, and content working together? Explore Growth Office.
The point of pressure
Your company is growing. Your involvement in everything cannot.
Calls need answering. Schedules shift. The vendor who said “tomorrow” has stopped replying. An invoice is waiting because nobody can find the photos. The business works, but you’re still the person holding the loose ends.
Everything waits for an answer
A “quick question” turns into 45 minutes of finding out what actually happened. The next request is already waiting.
Delegation creates more work
You handed over the task. Now you’re checking whether they called, whether anyone answered, and whether the customer knows.
Growth adds pressure, not capacity
More customers means more updates, appointments, invoices, and exceptions. Your inbox hasn’t hired anyone.
People · The shared office model
One dedicated professional.
Not one person alone.
When something doesn’t fit the usual process, your person can turn to someone nearby and ask, “Have you seen this before?” Senior support is in the same office. The answer doesn’t depend on guessing alone.
YOUR ACCOUNT
Dedicated team member
Learns your rules, follows the work through, and keeps the record current.
A FEW DESKS AWAY
Senior lead
Helps check the unusual request, missing detail, or decision that needs escalation.
WHEN NEEDED
Team support
Shares account knowledge so coverage and handovers have somewhere to start.
AS YOU GROW
Added capacity
New people learn the account from documented processes and people who know it.
Sometimes the next step starts with walking a few desks over. Decisions outside our agreed authority still come back to you.
People · What your team member handles
Whole areas of responsibility, not disconnected tasks.
We agree on what your person owns, what needs your approval, and what “finished” means. Then they follow the work through, including the parts that don’t happen on the first call.
01Communication and follow through
Calls answered, next steps recorded, and the right people kept informed.
Clarify what the customer, resident, owner, or vendor needs. Contact the person who can resolve it, follow up when the answer is missing, and keep the requester informed. If we’re still waiting, they should know that too. An internal note isn’t a customer update.
02Maintenance, scheduling, and dispatch
Requests assessed, visits confirmed, and completion checked.
Log the request and assess urgency against your procedures. Contact the right vendor or technician, confirm availability and access, and update the schedule when plans change. Collect completion photos, notes, and invoices. Flag extra costs or changes in scope before treating them as approved. “We emailed the vendor” is a starting point.
03Leasing, collections, and administration
Applications, signatures, renewals, and payment follow up kept moving.
Track inquiries and showings, collect missing application documents, follow up on signatures, and keep renewal dates visible. Send payment reminders and record responses under your procedures. Approval and exception decisions stay with your authorized team. “Submitted” and “ready for review” are different statuses.
04Invoices, reporting, and documentation
Job records checked, missing documents chased, and exceptions made visible.
Match invoices to the job record and approved scope. Gather missing support, route approvals, and track payment follow up within the agreed role. Keep owners and clients informed using a record they can follow, rather than a story someone has to reconstruct from three inboxes.
05Operations and SOP development
Who owns it, what happens next, and when to escalate. Written down.
Map how the work actually moves, including approval limits, handoffs, and the steps that keep getting stuck. Document the process and train the people using it. A substantial Operations & SOP Build is scoped separately. The test is whether someone can use it on a busy Tuesday, when the usual next step fails.
Work order · WO 2291Illustrative workflow
REPORTED
Leak under sink, Unit 4BDetails checked against your urgency rules
09:02COORDINATED
Plumber confirmed for tomorrowFollow up completed, availability and access confirmed
09:14UPDATED
Resident notified and confirmedAppointment instructions sent
09:19CLOSED
Photos, invoice, and owner update filedAfter the visit: outcome checked, invoice matched, people updated
HandledWhat ownership looks like
Forwarding the email is not the work.
The repair is done. The photos aren’t in. The invoice needs checking. The resident and owner still need an update. That’s a completed repair, with unfinished operational work. We stay with the request until the outcome is checked, the record is complete, and the people who need to know have been told.
“I don't think twice about what's getting done. It just gets done.”Matt, Property Manager
Deep experience where coordination matters
Across the property
operations ecosystem.
Property management is where we learned the work. The businesses around it share the need for follow through, but each has its own complications. Choose yours.
One work order. Three people waiting.
The resident needs a repair date. The vendor needs access. The owner needs to approve the estimate. We keep those handoffs moving alongside the leasing, collections, and daily communication that don’t pause for maintenance.
Confirm vendors, coordinate access, and update residents and owners
Track applications, missing documents, signatures, and renewals
Follow payment reminders through responses and the next agreed step
Maintenance CoordinatorLeasing CoordinatorThe board can’t review an attachment that isn’t there.
A homeowner says the drawing was in the last email. The board packet is due. We track the request, collect what’s missing, and keep everyone clear on what is waiting for review.
Track homeowner requests and the next response owed
Maintain violation records and follow the agreed review process
Gather architectural documents and coordinate common area vendors
Community Coordinator“Service complete” needs something behind it.
Across multiple locations, recurring visits and urgent requests compete for attention. We track what is due, confirm site access, and check that a completed ticket has the service record your client needs.
Coordinate work orders and preventive visits by location
Collect service logs, photos, and vendor documentation
Flag missing records and approaching deadlines before client reporting
Facilities CoordinatorThe contractor says done. Your client wants the details.
The photos are missing and the invoice has an extra charge. We collect the records, check them against the request, and flag discrepancies before they become your client’s surprise.
Dispatch approved vendors and follow up until someone confirms
Collect estimates and track authorization before scope changes
Check completion notes, photos, and invoices against the job
Vendor CoordinatorThe job isn’t over when the truck leaves.
While your crew is on the next visit, the phone is ringing, an estimate needs a follow up, and yesterday’s job still needs an invoice. We own the office work around the field work.
Answer calls, record job details, and confirm appointments
Update technicians and customers when the schedule changes
Follow estimates and invoices through the customer’s next response
DispatcherPlatforms we work in
AppFolio · Yardi · Buildium · Propertyware · Rentvine · LeadSimple · Property Meld · DoorLoop · Jobber · Housecall Pro · ServiceTitan · QuickBooks · Google Workspace · Microsoft Office · Slack
Client perspective
What moved off
their plate.
First names only by request. We extend the same discretion to every company.
Best decision I made for my PM company. They actually know the work. No hand holding. Just plugged in and handled it.
Tenant communication alone freed up hours every week.
The accounting support alone is worth it. Everything is organized and accurate.
Why this company exists
One client became five. The work outgrew one person.
I started in US property operations in 2019. Maintenance requests, leasing, collections, vendor calls, owner updates. As the workload grew, I couldn’t keep being the person every loose end came back to. I trained people I trusted, and we worked together in one office.
We could ask questions, compare notes, and work through the situations that weren’t in the instructions. What one person learned became something the next person could use. That structure became Nine to Five Pros. We built it because we needed it ourselves.
Deryck Angeles
Founder and CEO
Meet Deryck on LinkedIn (opens in a new tab)7+Years in property operations
400+Properties in my personal portfolio at peak
4,000+Doors across company portfolios I worked within
People · Built to expand
Start with one.
Build from there.
Start by moving one defined part of the operation off your plate. Build the knowledge around it, then add people when the workload calls for them.
01 · LEARN
Your operation becomes familiar
Who approves an estimate? Which vendor covers that area? What needs an immediate call? Your person learns the answers before improvising.
02 · OWN
Responsibility moves off your plate
Someone follows up, checks the outcome, updates the record, and tells the people waiting. You keep control of the decisions that need you.
03 · DOCUMENT
Knowledge becomes transferable
The exception we worked through today becomes guidance someone else can use tomorrow.
04 · EXPAND
Added capacity joins with context
Additional people learn from your account’s records and experienced team members. A handover still takes work; it has a useful starting point.
People. Process. Visibility. · Pricing
A clear starting point.
Dedicated operational capacity, one-time process projects, and two ways to run the content work. Choose the support your business needs.
First dedicated team member
$550/week
40 dedicated hours each week for an agreed role, with account learning, office management, and senior support.
Talk through a role ↗Additional team members
$475/week each
40 dedicated hours each week per person. The rate changes with seat order, not seniority, quality, or management responsibility.
Build a team ↗Operations & SOP Build
Starting at$999one time
Focused operational area: starting at $999. Two connected operational areas: starting at $1,699. Three connected operational areas: starting at $2,399. Essential Operations System: starting at $3,000. Company Operations System: starting at $6,000. Scope follows the operational problem and breadth of the business area. Explore project scopes.
Ask about scope ↗Content Office: Production
$795/month
Up to 12 finished content pieces monthly, with one revision round per piece. Production, editing, formatting, captions, basic brand consistency, content organization, and scheduling support from your source material and expertise.
Explore ProductionContent Office: Managed
$1,495/month
Up to 16 finished content pieces monthly, with two revision rounds per piece. Content planning, a monthly calendar, repurposing, creative production, captions, publishing, scheduling, basic reporting, and monthly planning or review.
Explore ManagedAll rates in USD. Dedicated Operations Team terms: Billed weekly. Initial payment must clear before service begins. Initial commitment: 60 days. After the initial commitment, service continues until cancelled with 30 calendar days’ written notice. Operations & SOP Build is a one-time project service.
Growth Office · People + Process + Visibility
More than another
pair of hands.
For property business owners who need operational capacity, clearer processes, and a functioning content operation working together.
Growth Office starts at $3,995 per month and includes one Dedicated Operations Team member at 40 hours per week, Content Office Managed, and continuous process documentation and operational improvement within the operational scope Nine to Five Pros actively supports. Additional dedicated team members are $475 per week each.
People
Capacity to carry the work.
One Dedicated Operations Team member for agreed operational responsibilities, with 40 dedicated hours each week.
Process
Structure behind the work.
Continuous process documentation and operational improvement within the operational scope we actively support.
Visibility
A content operation.
Content Office Managed: up to 16 finished content pieces monthly, with two revision rounds per piece.
Larger operational mapping, restructuring, or documentation outside that supported footprint is separately scoped through Operations & SOP Build. Growth Office does not include unlimited company-wide operational transformation.
Discuss Growth Office
You retain the business decisions, approvals, and context that only your company can provide.
The honest filter
Start with a real business problem.
A recurring workload. A process people interpret three different ways. Expertise you never find time to turn into content.
✓
Your business works in or around property operations.
✓
You can explain what’s getting stuck, even if the process is messy.
✓
You’re ready to share context and make the decisions that stay with you.
✓
You want an agreed scope and practical follow through.
You don’t need a perfect operation to start. You do need to participate. We can help document what’s in your head; we can’t read it.
How it works
Understand the work.
Then build around it.
- 01
Talk through the pressure.
What keeps coming back to you? What’s missing? Start with the problem, not a preselected package.
- 02
Agree on the right scope.
Define the responsibilities, inputs, approvals, and support your operation needs.
- 03
Share the operating context.
Bring the systems, source material, and company-specific knowledge needed to do the work.
- 04
Review and improve.
Make the work visible, address exceptions, and expand only when there’s a reason.
Straight answers
Before we get to work.
What kinds of property businesses do you support?
Property management, HOA and community association management, facilities, maintenance and vendor management, and property-related trades and field service businesses. Property management is where our deepest operating experience sits.
Do we need all three services?
No. Dedicated Operations Team, Operations & SOP Build, and Content Office can address separate needs. Growth Office brings People, Process, and Visibility together when your business needs the broader relationship.
What is Growth Office?
Growth Office starts at $3,995 per month and includes one Dedicated Operations Team member at 40 hours per week, Content Office Managed, and continuous process documentation and operational improvement within the operational scope Nine to Five Pros actively supports. Additional dedicated team members are $475 per week each. Larger operational mapping, restructuring, or documentation outside that supported footprint is separately scoped through Operations & SOP Build. Growth Office does not include unlimited company-wide operational transformation. Explore Growth Office.
What does a dedicated operations team member handle?
An agreed role can include maintenance coordination, tenant or customer communication, scheduling, vendor follow-up, leasing administration, collections support, invoices, and documentation. See Dedicated Operations Team.
Can you help if our processes aren’t documented?
Yes. Operations & SOP Build is a one-time project service starting at $999. We map how work moves, clarify decisions and handoffs, and build usable operating procedures. Explore process support.
Where does the team work, and what hours do they cover?
Our team works together in a shared office in the Philippines. For dedicated operations roles, we agree on the US business hours the role needs during onboarding.
What do we need to teach your team?
We provide foundational industry preparation. You teach your company’s procedures, preferences, systems, and approval rules. We agree on responsibilities and escalation before expecting independent execution.
Can we use Content Office on its own?
Yes. Content Office Production is $795 per month for up to 12 finished content pieces and one revision round per piece. Content Office Managed is $1,495 per month for up to 16 finished content pieces and two revision rounds per piece. Neither requires a Dedicated Operations Team purchase. Compare responsibilities and inclusions.
How does pricing work?
Dedicated Operations Team is $550 per week for the first team member and $475 per week for each additional person, with 40 dedicated hours each week per person. One-time Operations & SOP Build projects start at $999 and are priced by operational scope and complexity. Focused operational area: starting at $999. Two connected operational areas: starting at $1,699. Three connected operational areas: starting at $2,399. Essential Operations System: starting at $3,000. Company Operations System: starting at $6,000. Content Office Production is $795 per month; Managed is $1,495 per month. Growth Office starts at $3,995 per month. See the starting points.
How do billing and cancellation work for dedicated operations?
Billed weekly. Initial payment must clear before service begins. Initial commitment: 60 days. After the initial commitment, service continues until cancelled with 30 calendar days’ written notice.
What happens on a discovery call?
We discuss your business, the work you need help with, and whether People, Process, Visibility, or a combination is appropriate. If there’s a fit, the next step is to define the scope and responsibilities. Book a discovery call.
Start with the work
What needs to stop landing on your plate?
Tell us where things get stuck. We’ll talk through whether the next step is people, clearer processes, content support, or a combination.
Book a discovery call Prefer to write? Send a short inquiry.