Property operations and field service support, operations systems, training, and content production, handled by a team working together in one office. Not a platform. Not whoever's available. A team built to take work off your plate and build what your business needs next.
Vendor hasn't confirmed the schedule in 3 days and stopped answering. We chase them, not you, until it's actually on the calendar.
Tenant wants to pay late again and sent three paragraphs to explain why. We read it, respond, and document it, so you don't have to.
Your HVAC tech needs approval but the owner's on a plane. We coordinate the loop until it actually closes, not just gets forwarded.
One VA working solo is unreachable half the time, no way to know why. Ours work from one office, with senior support close by, not waiting in another time zone.
We have 7 years of experience and strong opinions about tenants who say "I'll pay Friday" for the third Friday in a row. You've been warned (they have too). 😄
Not a platform hire. Not someone running through a generic VA course. People trained on real operational experience across the property operations ecosystem, working together in one office.
A checklist doesn't survive contact with a real business. What we build is closer to an operating system: who owns what, what triggers it, what needs approval, what gets escalated, and what "done" actually means, documented well enough that someone other than you can run it.
Start with one person or bring on a full team, everyone still works out of the same office. As your operation grows, new team members enter an existing office, training structure, documented process, and senior support system, rather than starting completely alone.
From the company managing the property to the crew doing the physical work, we support the businesses that keep it all running. Property management is where we started, and where our deepest operating experience sits, but the same team-based model now supports five connected markets. Click yours below.
You're managing more doors than you can personally touch every day.
None of this makes it into a brochure. All of it makes it into someone's inbox.
Traditional remote staffing often leaves each person operating independently, with no one to catch what they miss. Our model is intentionally built around one shared office. Everyone on this team works together in person. When something needs escalation, senior support is a few desks away, not waiting in another time zone or buried in a chat thread.
"It's not a great selection of people. It's people who have been through the trenches."
Every team member has a senior lead behind them. When something genuinely needs it, I'm close enough to the operation to step in. That structure is not a sales line, it is how the work actually runs. Much of our core team came from high-volume US customer support environments before moving into property operations. Difficult conversations are not new to this team.
Your team member arrives with the industry fundamentals already trained. Onboarding then focuses on how your company operates: your systems, accounts, policies, people, and SOPs. You're not starting from zero. You're plugging someone in who already understands the work.
We're not a marketplace. We don't match you with whoever's available. You get a trained team that operates like an extension of your own office.
Our team works together in person. Questions can be resolved face to face, while account activity and handoffs stay documented so the next person isn't relying on memory or a buried chat thread.
Training is built around real operating workflows, detailed SOPs, scenario based practice, and guidance from people who've actually done the work. Property management is where our team has the deepest hands-on history. Newer markets we support are trained the same way: documented processes, supervised practice, and senior guidance, not a generic course. Maintenance and coordination work especially throw curveballs no training covers in advance, a vendor no-show, a diagnosis that doesn't match the work order. That's exactly what the senior lead layer is for, so a team member is never guessing alone on something outside the playbook. Dispatch and scheduling work the same way, judgment calls on a messy job get escalated, not improvised.
Every person on our team communicates clearly and professionally. No scripts being read out loud, no awkward pauses, no "let me check with my supervisor" for things we already know.
We keep our client count small on purpose. Every new team member goes through structured internal training and supervised practical work before being trusted with independent account responsibility. We also check in with current clients every 2 to 3 months on whether they'll need more support soon, so growth is planned for, not scrambled together.
Onboarding focuses on your specific setup, accounts, and workflows, not on teaching software fundamentals from scratch.
First names only, by request. We keep the people we work with private, the same discretion we'd extend to you. It's part of why so much of our work comes from their referrals.
"I don't think twice about what's getting done, it just gets done."
"Deryck and his team have been outstanding. They handle everything on the backend so I can focus on growing the portfolio. I don't think twice about what's getting done — it just gets done."
"Best decision I made for my PM company. They actually know the work. No training period, no hand-holding. Just plugged in and handled it."
"I was skeptical at first but they proved me wrong fast. Tenant communication alone freed up hours every week. The response time is genuinely impressive."
"Clear communication, reliable follow-through, and they understand property management at a level most remote support just doesn't. Would not change anything."
"Working with Deryck's team has been a game changer. The accounting support alone is worth it. Everything is organized, accurate, and done without me having to chase anyone."
I started doing property management operations remotely in 2019. One client became five. Five became too many for one person. So instead of hiring strangers off a job board, I trained the people I already trusted — people I knew personally — put everyone under one roof, and built the system that became Nine to Five Pros.
Before property management, I spent years on the phones handling 80 to 100 calls a day for companies like T-Mobile, Verizon, and Humana, across sales, tech, insurance, healthcare, and support. That's where this team learned to stay calm through a hard conversation, think on their feet, and never let a caller feel like a ticket number. Those aren't skills you pick up in a week of onboarding.
Seven years handling maintenance coordination, leasing, tenant and owner relations, evictions, collections, accounting support, and vendor management across US-based portfolios. At peak I was running operations for 400+ properties and supporting companies with over 4,000 doors. I've seen what breaks when a business grows faster than its back office, and I built this to be the thing that doesn't break.
The team handles the day to day. Senior leads handle the first layer of support and escalation, and I stay close enough to the operation to step in where my experience is actually needed. That's the whole story, and it's the reason clients stay.
Onboarding gets you started. What keeps you supported is that it doesn't stop there, we check back in as your business grows.
Most owners are too buried in the day-to-day to stay visible online, so the phone stays quiet and the pipeline dries up. The Growth Office puts a content production team behind your operations support, so your expertise gets in front of owners without you filming, editing, or figuring out social media.
This isn't AI slop churned out by the dozen. Real research, real editing, and your actual voice, packaged by a team that already understands property operations.
Research, topic development, scripts, production, captions, thumbnails, platform formatting, and publishing across TikTok, Reels, and YouTube Shorts. You approve, we handle the rest. You never have to sit down and wonder what to post.
Once a month we sit down with you for 30 to 45 minutes and ask the questions your future clients are actually asking. Your real answers, stories, and expertise become the month's videos, posts, and educational content. The knowledge is yours, we just scale it.
Two ways to work with us on content alone, whether you already film your own material or want the whole thing handled.
You record or send us the footage and ideas. We handle the editing, short-form cuts, captions, repurposing across platforms, and publishing. Perfect if you're already talking on camera but drowning in the post-production.
Get a QuoteResearch, topic development, scripts, production, editing, publishing, and performance tracking. A full content operation working in your voice — no VA required, no filming days that eat your week.
Get a QuoteEverything a dedicated Core Team Member already covers, plus the Content Engine and your monthly Founder Authority session. One relationship, one invoice, one team that knows your business inside and out.
Prefer just the operations side for now? Our Core Team Member support starts at $1,850/mo, and the Growth Office is there whenever you're ready to add visibility to the mix.
Simple, transparent billing. No per-task billing, no surprise invoices, just a dedicated person who shows up every day and already knows what to do. All rates in USD.
Not sure which fits? Just message us — we'll tell you straight what makes sense for your setup.
Move the sliders to match your operation. This uses your own numbers and our real pricing, not industry averages.
This estimate uses your inputs above and Nine to Five Pros' published rates (Core Team Member support from $1,850/mo per seat, Lead/Specialist from $2,150/mo per seat). It assumes one support seat covers up to 40 hours of work per week, scaling to additional seats beyond that. Your actual setup may differ once we walk through your specific operation and workflow.
There are excellent independent VAs out there. If you've already found one, keep them. This is for operations that want the advantages of remote talent without building the entire support structure around one person themselves.
| Independent VA | Nine to Five Pros | US Internal Hire | |
|---|---|---|---|
| Dedicated person | Depends | ✓ | ✓ |
| US business hours | Depends | ✓ | ✓ |
| Senior support behind them | ✗ | ✓ | Depends |
| Shared office structure | ✗ | ✓ | ✓ |
| Recruiting & screening handled | Client handles | ✓ | Client handles |
| Equipment provided | Depends | ✓ | ✓ |
| Industry-trained before onboarding | Depends | ✓ | Depends |
| Payroll & employment admin | Client handles | ✓ | Client handles |
Straight answers. No fluff. If something isn't covered here, just message us — we'll tell you exactly where you stand.
No hard pitch. Tell us what you're dealing with and we'll be straight with you about whether we can actually help.
Not ready to talk yet? That's fine. The email works too. 😄
"Give us your 9 to 5 so you can focus on expanding the business."
— Deryck Angeles, Founder & CEO